Starting a business with Hertwill? Good news: You don’t need to own or rent a warehouse. Hertwill handles all backend logistics, including warehousing and delivery, so you can focus on running your business. We provide not only products but also order fulfillment through dropshipping. Plus, we offer tracking numbers for all orders, keeping you in the loop until delivery.
What are the available delivery options and shipping costs?
Hertwill ships to all EU countries from our European warehouses, making delivery quick and efficient. Most orders land within 2-8 workdays, but if you’re in Scandinavia or the Baltics, you’re looking at a 2-5 workday delivery window. By default, we send packages to pick-up points and parcel lockers since they’re customer favorites and a more cost-effective option*. The prices you see are based on these preferred methods. In areas where pick-up points aren’t available, we offer door-to-door delivery instead. Most orders are delivered by DPD & their local partners. In 2024 additonal logistics partners will be available.
Last thing: Orders placed before 17:00 (GMT +3) head out the next business day, except for certain made-to-order items.
Destination Country | Shipping Costs* |
---|---|
Estonia | 1.89€ |
Latvia | 2.99€ |
Lithuania | 3.99€ |
Finland, Sweden, Denmark | 4.99€ |
Poland, Slovakia, Czech Republic, Hungary | 7.99€ |
The Netherlands, Germany, Belgium, Luxembourg, Slovenia | 9.99€ |
Austria, Ireland, Spain, Italy, France | 12.99€ |
Bulgaria, Croatia, Greece, Portugal, Romania | 17.99€ |
*All listed prices are estimates and exclude VAT. The shipping and fulfillment cost for furniture items from brands MeowBaby and Ewart Woods is 16.99€ for all destinations. Currently, shipping to Germany is available at a discounted price of 6.99€.
What is the return policy?
We happily accept returns, and customers can return their items directly to us. However, please note that we can only accept a return if:
- The product is returned within 30 days of the original order date.
- The product is unused, undamaged, and retains all original labels.
- The product is not personalized.
We take pride in the high quality of our products, which results in much fewer returns than typical dropshipping goods. For instance, our bags only have a return rate of about 1%.
We are currently developing a dedicated returns portal for enhanced convenience. In the meantime, should you need to return an item, please contact us via email at hello@hertwill.com, and we will provide you with a return shipping label. You can find more information about returns, exchanges and refunds in our dedicated page.
What is the process for fulfilling orders with products from multiple brands?
At Hertwill, we value our diverse range of brands and products. However, please note that if your customer’s order consists of items from different brands, we handle these as separate orders for shipment. As a result, shipping charges will be applied for each distinct order.
For example:
1. If your customer orders three pairs of TOKU slippers, these will be dispatched as a single order. Accordingly, you will be charged for the shipping cost of one order.
2. However, if a customer orders one pair of TOKU slippers and one Nordhale laptop bag, they will be treated as separate orders. You will be charged separately for the shipping of each order.
We understand the convenience of receiving all items in a single package for your customers. Rest assured, we are actively working on a solution to streamline this process and aim to offer consolidated shipping in the near future. About 90% of orders are made for a single brand; multibrand orders happen rarely.