Shipping & Fulfillment

Starting a business with Hertwill? Here’s the good news: You don’t need to own or rent a warehouse. Hertwill is designed to handle all the backend logistics, including warehousing and delivery services, so you can focus on what you do best: running your business. We not only provide products for your store but also fulfil the orders.

All items we provide are available via dropshipping, so we stock, pick, pack and ship the orders on your behalf. Essentially, Hertwill becomes your silent partner, operating in the background while you focus on selling your products.

What are the available delivery options and shipping costs?

Hertwill fulfills orders to EU countries. You can choose to have your shipment delivered to a parcel locker, a pick-up point, or directly to your doorstep through trusted couriers like DPD, PostNord, Chronopost, BRT, Speedy, SEUR, or Yurtici Kargo.

All our warehouses are in the EU, ensuring fast delivery: most orders are delivered within 2-8 workdays. Orders to Scandinavia and Baltics are delivered in 2-5 workdays.

All orders placed before 17:00 (GMT +3) will be dispatched on the next business day, with the exception of certain made-to-order products.

For online stores outside of the EU, get in touch with us, and we’ll be happy to provide you with more information about how we can fulfil your orders.

All prices are estimates. Final prices depend on the size of the package and preferred delivery method.

What is the return policy?

We happily accept returns, and customers can return their items directly to us. However, please note that we can only accept a return if:

• The product is returned within 30 days of the original order date. 
• The product is unused, undamaged, and retains all original labels.
• The product is not personalized.

We take pride in the high quality of our products, which results in much fewer returns than typical dropshipping goods. For instance, our bags only have a return rate of about 1%.

We are currently developing a dedicated returns portal for enhanced convenience. In the meantime, should you need to return an item, please contact us via email at hello@hertwill.com, and we will provide you with a return shipping label.

What is the process for fulfilling orders with products from multiple brands?

At Hertwill, we value our diverse range of brands and products. However, please note that if your customer’s order consists of items from different brands, we handle these as separate orders for shipment. As a result, shipping charges will be applied for each distinct order.

For example:

1. If your customer orders three pairs of TOKU slippers, these will be dispatched as a single order. Accordingly, you will be charged for the shipping cost of one order.

2. However, if a customer orders one pair of TOKU slippers and one Nordhale laptop bag, they will be treated as separate orders. You will be charged separately for the shipping of each order.

We understand the convenience of receiving all items in a single package for your customers. Rest assured, we are actively working on a solution to streamline this process and aim to offer consolidated shipping in the near future. About 95% of orders are made for a single brand; multibrand orders happen rarely.